ITE Online Store — Return & Replacement Policy
Effective Date: 10th September,2026
At ITE Online Store, we aim to provide genuine, accurately described, and properly tested IT products. We want our customers to shop with confidence. This Return & Replacement Policy explains the conditions under which products may be returned or replaced.
1. Used / Grade A Products — 8-Day Replacement Warranty
Used and Grade A products purchased from ITE Online Store are covered by an 8-Day Replacement Warranty, subject to the terms of this policy.
- Any qualifying functional problem must be reported to ITE within 8 days of delivery.
- The 8-day period begins from the date the product is delivered to the customer.
- Our Used/Grade A products are carefully tested and inspected before being sold. They may have normal signs of previous use, including minor scratches, marks, or other cosmetic wear. Such normal cosmetic signs do not constitute a defect where the product was accurately described.
2. What Qualifies for Replacement
A Used/Grade A product may qualify for replacement if:
- It develops or is found to have a functional problem within the 8-day period.
- The problem was not disclosed in the product description.
- The product was received in a condition materially different from its advertised condition.
- The product is confirmed by ITE to have a qualifying defect.
Note: ITE may inspect and test the product before approving a replacement.
3. Replacement Procedure
If a qualifying defect is confirmed, ITE Online Store will first attempt to provide a replacement with the same or equivalent product.
- If the exact product is available, it will normally be replaced with the same model.
- If the exact product is unavailable, ITE may offer an equivalent replacement, subject to availability and customer agreement.
If ITE Cannot Provide a Replacement:
If ITE is unable to provide a suitable replacement, a refund may be provided. Refunds are considered only when an appropriate replacement cannot be arranged for a qualifying defective item.
4. Return Shipping for Qualifying Defects
If a product is returned due to a qualifying defect covered under this policy, ITE Online Store will bear the applicable return shipping cost.
Please contact ITE before sending a product back to receive the proper return instructions. Returns sent without prior approval will not be accepted.
5. Conditions for Return
The product must be returned in substantially the same condition as received, except for reasonable inspection necessary to verify the issue. Where applicable, include:
- Product and all included accessories
- Charger / power adapter
- Cables and connectors
- Manuals or documentation
- Original packaging (where available)
- Any other items supplied with the unit
The product must not have been intentionally damaged, opened, modified, repaired, or tampered with by the customer.
6. Situations Not Covered
The 8-Day Replacement Warranty does not cover issues arising from:
- Physical damage caused by the customer
- Liquid or moisture damage
- Burn marks or electrical surges
- Incorrect voltage or unauthorized power supplies
- Improper installation or connection
- Accidental drops or impacts
- Unauthorized repair, modification, or internal tampering
- Missing components or accessories
- Damage caused by misuse or negligence
- Normal cosmetic wear consistent with used/refurbished goods
7. New Products
New products are not covered by the Used/Grade A 8-Day Replacement Warranty. Claims for new products follow the official manufacturer’s warranty or terms specified on the product page.
If a new product arrives damaged, incorrect, or dead on arrival (DOA), notify ITE immediately for prompt assistance.
8. How to Request a Return or Replacement
To report an issue, please send a request including:
- Order Number
- Product Name / Model
- Date of Delivery
- Detailed description of the issue
- Clear photos or videos demonstrating the problem
Email: store@itepk.com
Phone: +92 51 2806184
Mobile / WhatsApp: +92 333 4787771
9. Inspection and Verification
ITE Online Store reserves the right to inspect and bench-test returned units prior to issuing a replacement or refund. Final eligibility is determined based on verified hardware functionality and the claim’s circumstance.
10. Refunds
A refund is not the primary remedy. Replacement is prioritized for all valid claims. If an identical or equivalent replacement cannot be sourced, a refund will be issued. Processing times depend on your original payment method and banking provider.
11. Contact Us
ITE Online Store
Email: store@itepk.com
Phone: +92 51 2806184
WhatsApp: +92 333 4787771
Website: store.itepk.com
