Privacy Policy

Effective Date: September 7, 2026

ITE (Information Technology Experts) (“ITE”, “we”, “us”, or “our”) operates the ITE Online Store at store.itepk.com. We respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, placing an order, or contacting us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices available to you regarding your personal information.

1. Who We Are

ITE (Information Technology Experts) is a Pakistan-based IT business operating the ITE Online Store for the sale of IT products and related goods.

Website: store.itepk.com
Email: store@itepk.com

Phone: +92 51 2806184
Mobile: +92 333 4787771
Location: Islamabad, Pakistan

2. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

Full name
Phone or mobile number
Email address
Billing address
Shipping or delivery address
City and postal address
Order and purchase history
Products purchased and quantities
Account and login information, where applicable
Information provided when contacting customer support
Information relating to returns, refunds, exchanges, or warranty claims
IP address, browser type, device information, and website usage information

3. Information You Provide During Checkout

When you place an order through our website, we collect information necessary to process and fulfill your order. This may include your name, contact number, email address, billing information, delivery address, order details, and any other information required to complete the transaction.

This information is used to process your order, arrange delivery, communicate with you, provide after-sales support, and maintain appropriate business and transaction records.

4. Payment Information

Where online payment facilities are available, payments may be processed through third-party payment gateways or payment service providers.

ITE does not intend to store your complete credit card or debit card number, CVV, PIN, or other sensitive payment credentials on its own servers. Such information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

Payment options and payment service providers may change from time to time as we add or update payment facilities on our website.

5. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Arrange delivery of products
Confirm orders and payments
Contact you regarding your order
Provide customer support
Process returns, refunds, exchanges, and warranty claims
Maintain and improve our website and online store
Prevent fraud, abuse, and unauthorized transactions
Maintain business, accounting, and tax records
Respond to enquiries and customer service requests
Comply with applicable laws and regulatory requirements
Send promotional or marketing communications where permitted and, where required, with your consent

6. Order and Transaction Records

We may retain information relating to your orders and transactions for purposes including order history, customer service, returns and refunds, warranty support, accounting, taxation, fraud prevention, dispute resolution, and compliance with applicable legal requirements.

7. Who We Share Your Information With

We do not sell or rent your personal information to third parties.

We may share information that is reasonably necessary to provide our services and operate the online store with trusted third parties, including:

Courier and delivery companies
Payment gateways and payment service providers
Website hosting and technical service providers
IT, security, and website service providers
Accounting, legal, or professional service providers
Government authorities, regulatory bodies, or law-enforcement agencies where legally required

We aim to share only the information reasonably necessary for the relevant service, transaction, or legal requirement.

8. Courier and Delivery Services

To deliver your order, we may provide the courier or delivery service with information necessary to complete the delivery. This may include your name, phone number, delivery address, city, and order-related information.

Courier and delivery providers may process your information according to their own privacy policies and applicable laws.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

Keep your shopping cart functioning
Maintain login sessions
Remember your preferences
Improve website functionality and performance
Understand website traffic and usage
Help us improve our products and services

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.

10. Website Analytics and Third-Party Services

We may use third-party services to help us understand website traffic, improve website performance, provide security, process payments, or communicate with customers.

These third-party services may collect or process information in accordance with their own privacy policies and terms of service.

11. Embedded Content and External Links

Our website may contain embedded content or links to third-party websites and services, such as videos, images, payment providers, manufacturers, social media platforms, or other external services.

Embedded content from third-party websites may behave in the same way as if you had visited the third-party website directly. These third parties may collect information, use cookies, or apply their own tracking technologies according to their own policies.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We recommend reviewing their respective privacy policies before providing them with personal information.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, handling warranties and returns, maintaining business and tax records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

14. Your Rights and Choices

Subject to applicable law, you may contact us to:

Ask about the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permissible
Ask questions about how your information is collected or used
Opt out of promotional or marketing communications

Certain information may need to be retained where required for legal, accounting, tax, warranty, fraud-prevention, dispute-resolution, or legitimate business purposes.

15. Marketing Communications

From time to time, we may send information about products, promotions, offers, or other store-related updates where permitted by applicable law.

You may request to stop receiving promotional communications by following the unsubscribe instructions included in the communication or by contacting us directly at store@itepk.com.

16. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

17. Your Account Information

If you create an account on our website, we may store the personal information you provide as part of your customer account. You may be able to view or update certain account information through your account dashboard.

Website administrators may have access to information necessary to manage orders, customer accounts, customer service, security, and website operations.

18. Data Requests and Deletion

If you would like to request access to, correction of, or deletion of personal information we hold about you, please contact us at store@itepk.com.

We will consider and respond to reasonable requests in accordance with applicable law and our legitimate business, legal, accounting, tax, security, and record-keeping requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal and regulatory requirements.

When we make changes, the updated version will be published on this page with a revised effective date.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

ITE (Information Technology Experts)
Islamabad, Pakistan
Website: store.itepk.com
Email: store@itepk.com
Phone: +92 333 4787771

Last Updated: September 7, 2026